This is the Privacy Statement of Mailers, solicitors

This privacy statement explains how we collect and use personal information about you. We do not disclose your information to anyone, other than as set out in this Privacy Statement.

What type of information we collect
We collect personal information about you.

Where we collect this information from
We collect information directly from you and from third parties you have authorised to provide information. We may also gather information which is publicly available.

We use this information to:
enable us to deliver services to you; verify your identity; communicate by post, email or telephone; understand your needs and how they may be met; maintain records; process legal and financial transactions; prevent and detect crime, fraud or corruption

We share information where necessary with:
Relevant regulatory authorities such as The Law Society of Scotland and The Council of Mortgage Lenders; Sheriff Officers, Counsel, professional searchers, local authorities, accountants, surveyors and similar professionals; anyone you may authorise us to;

We disclose information:
In relation to legal processes undertaken on your behalf and which will include registering documents in public registers where to do so is customary in matters of that type

We retain this information:
For the length of time required by law and regulatory bodies such as The Law Society of Scotland and The Council of Mortgage Lenders. Where there is no applicable regulation we shall retain the information for no more than 5 years

Holding personal information outside the EEA
We use cloud-based software, which holds your information within the EEA;

If you do not provide your personal information
We may be unable to act for you if that information is required by law

Using our website

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. In particular, portions of this website use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. This helps us analyse data about web page traffic and improve our website in order to tailor it to client needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you may modify your browser setting to decline cookies if you prefer. This may, however, prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the appropriate privacy policy applicable to the relevant website being used.

Your rights

Access to your information
You have the right to request a copy of the personal information about you that we hold

Correcting your information
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date and you may ask us to correct any personal information about you that you believe does not meet the standards. It is the responsibility of the client to ensure that we are informed of any change of address.

Deletion of your information
You have the right to ask us to delete personal information about you where:
  • we are using that information with your consent and you have withdrawn your consent;
  • you have validly objected to our use of your personal information;
  • our use of your personal information is contrary to law or our other legal obligations
Objecting to how we may use your information
You have the right at any time to require us to stop using your information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are legitimate grounds to continue.

Withdrawing consent
Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using that information for the purpose for which it was given. That may mean that we require to cease to act as your solicitors.

Changes to our privacy statement
We keep this privacy statement under regular review and will place any updates on our website

Further advice
Can be obtained by contacting any of our offices

For the purposes of General Data Protection Regulation (GDPR) Mailers are the Data Controllers. Our Data Protection Officer is Alasdair D Mackie whose contact details are: Alasdair D Mackie, Mailers, solicitors, 88 Henderson Street, Bridge of Allan, FK9 4HA telephone (01786) 832314.

We seek to resolve all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office whose contact details are as follows: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5 AF.

This Privacy Statement was last updated on 30 May 2018


While this website attempts to cover the areas of law most commonly encountered by our clients, we are always happy to discuss other issues and provide advice or referrals where necessary. Contact us by telephone or e-mail to arrange an appointment for prompt attention on any matter.

Whatever your problem we are here to help.

Office Locations

Mailers, Stirling
Jubilee House, Forthside Way, Stirling FK8 1QZ

Mailers, Alloa
70 Drysdale Street, Alloa FK10 1JA

Mailers, Bridge of Allan
88 Henderson Street, Bridge of Allan, FK9 4HA

Office hours

Mon-Fri: 9.00 - 5.00pm

Sat-Sun: Closed
appointments outwith office hours or at your home or office may be available by arrangement.